Latched
Internal Access Only
Leadership Training · Internal Portal
Program Manager
Onboarding
Everything you need to step into this role with purpose, clarity, and the confidence to drive real outcomes for families.
10 Modules
Competency-Based
Leadership Track
Internal Use Only
Welcome
You are stepping into a critical leadership role. This is not just management — this is ownership.
As the Pregnancy and Parenting Program Manager, you are at the center of Latched Support's program ecosystem. You lead the programs that most families will engage with, and you play a key role in whether they stay connected and move into deeper, more meaningful support.
This onboarding is competency-based — you'll learn, apply, and reflect at each stage. By the end, you should feel confident understanding how everything works, how to support your team, and how to identify opportunities to strengthen the programs you lead. We're here to support you every step of the way.
What's Inside
Your training at a glance
01
Introduction
Role overview · Impact · Onboarding structure02
Mission, Vision & Strategic Context
Mission · Vision · Program ecosystem03
Understanding Our Program Model
Core reading · Resource download04
RBA & Outcome Ownership
Results-Based Accountability · Good–Better–Best05
Program Goals & Performance Management
KPIs · Tracking · Reporting06
Team Leadership & Supervision
FSS oversight · Accountability · Coaching07
Systems & Operations
Documentation · Workflows · Referrals08
Cross-Department Integration
Program coordination · No client falls through09
Community & Partnerships
Hospital partners · Referral network10