Program Manager Onboarding – Latched Support
Latched

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Leadership Training · Internal Portal

Program Manager
Onboarding

Everything you need to step into this role with purpose, clarity, and the confidence to drive real outcomes for families.

10 Modules Competency-Based Leadership Track Internal Use Only
Latched Support – Program Manager Onboarding

Welcome

You are stepping into a critical leadership role. This is not just management — this is ownership.

As the Pregnancy and Parenting Program Manager, you are at the center of Latched Support's program ecosystem. You lead the programs that most families will engage with, and you play a key role in whether they stay connected and move into deeper, more meaningful support.

This onboarding is competency-based — you'll learn, apply, and reflect at each stage. By the end, you should feel confident understanding how everything works, how to support your team, and how to identify opportunities to strengthen the programs you lead. We're here to support you every step of the way.


What's Inside

Your training at a glance

01

Introduction

Role overview · Impact · Onboarding structure
02

Mission, Vision & Strategic Context

Mission · Vision · Program ecosystem
03

Understanding Our Program Model

Core reading · Resource download
04

RBA & Outcome Ownership

Results-Based Accountability · Good–Better–Best
05

Program Goals & Performance Management

KPIs · Tracking · Reporting
06

Team Leadership & Supervision

FSS oversight · Accountability · Coaching
07

Systems & Operations

Documentation · Workflows · Referrals
08

Cross-Department Integration

Program coordination · No client falls through
09

Community & Partnerships

Hospital partners · Referral network
10

Leadership Identity & Decision-Making

Ownership · First 90 days · Escalation

Ready to get started?

Head into the Thinkific dashboard to begin Module 1.

Go to Training Portal →
© 2026 Latched Support · Internal use only · Not for distribution